Support residents at The Salvation Army’s Navigation Centre through intake interviews, safety monitoring, and trauma-informed crisis de-escalation in Calgary.

This full time permanent Support Worker position provides 40 hours weekly in a community-based service environment. You will support people experiencing homelessness, mental health challenges, substance use concerns, and complex social circumstances. The work includes resident admission, orientation, evaluation, documentation, referrals, and conflict mediation.

Key Responsibilities:

- Conduct respectful intake interviews and communicate resident expectations
- Monitor incoming traffic, safety protocols, and security cameras
- Provide resident guidance, linen, belongings assistance, and referrals




- Mediate conflicts and address late-pass non-compliance
- Complete logs, incident reports, statistics, and program documentation

Requirements:

- Completed high school diploma and specialized courses up to six months
- More than three months, less than one year, related experience
- Police Information Check with Vulnerable Sector Search
- Current Standard First Aid and Level A or C CPR
- Trauma-informed care and non-violent crisis intervention skills

Bring attentive observation, calm communication, confidentiality, and resident-support skills to The Salvation Army Navigation Centre.

📌 Navigation Centre Support Worker (Canada)
🏢 TSA The Salvation Army TSA
📍 Canada