Coordinate inforce insurance cases for Manulife in hybrid Waterloo work, using customer service and relationship management skills. Support Canadian distributors during service hours.

As an Inforce Case Coordinator, you will support select MGA, National Account back offices, and Elite Advisors. You will handle Individual Insurance inquiries, coordinate complex resolutions, and promote Manulife tools and self-serve resources. The role requires empathy, professionalism, organization, and tenacity while bridging internal teams.

Key Responsibilities:

- Acknowledge and manage inquiries across insurance product lines
- Prioritize cases and deliver outstanding distributor service
- Coordinate internal teams through complex case resolution
- Promote Manulife tools, resources,



and digital options
- Identify process enhancements and address distributor concerns

Requirements:

- Post-secondary education or equivalent work experience
- Two or more years of progressive customer service experience
- Insurance knowledge across product lines is an asset
- Solid relationship management and communication skills
- Effective organization, collaboration, and time management abilities

Bring insurance knowledge, case coordination, and customer-focused relationship management to Manulife’s hybrid Waterloo team.

📌 Insurance Case Coordinator Waterloo (Canada)
🏢 Manulife
📍 Canada