Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Accountabilities

Job Description:

Resident/Program Support

- Handles the admission, orientation, and evaluation of residents as per policies, procedures, and guidelines.
- Ensures ongoing enforcement of policies and guidelines,



including providing guidance to residents.
- Conducts respectful resident intake interviews in the Navigation Centre ensuring all information is obtained, recorded, expectations are clearly communicated to residents & basic goal setting is done.
- Monitors all incoming traffic in the Navigation Centre ensuring safety protocols are followed.
- Liaises with Community Partners in the Navigation Centre as well as Spiritual and Religious Care team members, internal referral sources and other external agencies as needed (e.g., welfare, police, parole, urgent situations, DOAP Team, PACT Team and non-emergency.)
- Stores and records information on resident medication, tools and gear, as per policies and procedures.
- Performs light housekeeping duties and fosters a clean workplace culture.
- Provides linen and assistance to each resident, as needed.
- Receives all resident concerns in a professional manner, directs residents to avenues of resolution and ensure required documentation is completed.
- Ensures that calls and messages for residents are dealt with as per policy and privacy legislation.
- Works with program team members to ensure best practices and efficient service delivery.
- Provides mediation in resident conflict to prevent and/or resolve altercations.
- Monitors late passes and address non-compliance.




- Ensures all policies and procedures are upheld and, if required, seek additional support internally or externally from Calgary Police Services or Emergency Medical Services.
- Reviews policies, procedures, and program guideline; provides suggestions for changes, as needed.
- Reviews information and resident forms to ensure correct information and relevance.
- May carry out inspection/safety and wellness checks of property and grounds in accordance with policies and procedures
- May provide support for other program positions.

Administrative

- Accurately records day-to-day happenings using appropriate methods; maintain logbooks, and complete occurrence reports, and other documentation, as required.
- Reviews all day-to-day communications.
- Records all pertinent information and any significant events in communication book. Completes program documentation as per program procedures, including meal lists, communication book, behaviour contracts, notices, incident reports, emergency evacuation reports, and TPW reports.
- Attends program staff meetings as scheduled.
- Demonstrates stewardship of The Salvation Army resources such as time keeping and program supplies
- May attend case conferences when necessary.

Record Keeping And Reports

- Maintains daily and monthly program statistics.
- Prepares required incident reports.

Working Conditions

- This is a full time permanent position at 40 hours a week.
- Typical shits are day shifts however, hours or shifts will vary based on operational needs.
- The position operates within a community-based service workplace, supporting individuals who may be experiencing homelessness, me

📌 Navigation Centre Support Worker (Canada)
🏢 The Salvation Army in Canada
📍 Canada