Regular Full time

Bargaining Unit CUPE Local 3223

Salary

$70,531.56 – $85,620.38

Position Summary

Under the direction of the IT Manager, the Digital Solutions Technician is accountable for the oversight, research, implementation, monitoring, and evaluation of all digital solutions within the Society, including artificial intelligence (AI) tools, automation platforms, and emerging technologies. The position serves as the primary organizational resource for digital solution governance, ensuring that all technology implementations are responsible, evidence-informed, secure and aligned with the Society's strategic priorities and legal obligations. The Digital Solutions Technician liaises closely with the Legal department to ensure that all privacy, confidentiality, and legal requirements are met, and that the Society's network and digital environment remain safe and secure at all times.

Qualifications

- Bachelor's Degree in Computer Science, Software Engineering, Data Science, Information Systems, or a related field from a recognized university; OR
- Diploma in computer programming, systems analysis, or IT from a recognized college,
- 3+ years of related work experience in digital solutions, IT systems, or technology implementation roles.
- Relevant certifications in AI governance, data privacy, cloud platforms, or Microsoft Power Platform (e.g., PL-900, PL-400, AI-900, DP-900, Microsoft Certified: Data Analyst Associate, IAPP CIPM or CIPP/C) are considered strong assets.
- Demonstrated experience overseeing AI or automation tools in an organizational context and working within privacy governance frameworks.




- Excellent interpersonal skills to work with co-workers across all departments and organizational levels; ability to translate complex technical and legal concepts into plain language for non-technical audiences.
- High level of initiative, intellectual curiosity, and sound judgment; ability to independently evaluate digital solutions and assess their practical, legal, and ethical implications for the organization.
- Strong analytical and problem-solving skills with the ability to identify risks, assess compliance gaps, and design effective, scalable digital solutions.
- Demonstrated ability to manage multiple projects and competing priorities simultaneously in a agile organizational environment.
- Collaborative approach to working with the Privacy Lead, IT Manager, and organizational leadership on cross-functional digital governance matters
- An equivalent combination of relevant education, experience, and training may be considered as appropriate.

Accountabilities

- Provides organization-wide oversight of all digital solution implementations — including AI tools, automation workflows, business intelligence platforms, and third‑party software — ensuring each deployment is properly evaluated, documented, governed, and compliant before and after rollout.
- Leads the development, maintenance, and enforcement of the Society's AI Governance Framework, including acceptable use policies, bias assessment protocols, transparency requirements, and accountability mechanisms for all AI tools in use.




- Liaises with the Legal Department to ensure all digital solutions comply with applicable privacy legislation (PHIPA, CYFSA Part X, MCCSS data governance requirements); ensures Privacy Impact Assessments (PIAs) are completed, and a privacy‑by‑design approach is applied to all technology implementations.
- Gathers requirements, researches and evaluates and proposes emerging digital solutions and technology platforms to identify opportunities to improve organizational workflows, reduce administrative burden, and enhance data analysis and reporting capabilities across all departments.
- Designs, develops, and maintains custom digital solutions — including scripts, automation workflows, applications, and reporting tools — using platforms such as Python, JavaScript, and Microsoft Power Platform (Power Automate, Power Apps, Power BI).
- Develops and maintains integrations between Society systems (CPIN, financial systems, HR platforms, and Microsoft 365), ensuring data flows are secure, documented, and aligned with privacy obligations; administers and optimizes the Microsoft 365 environment including SharePoint, Teams, OneDrive, Copilot, and AI‑assisted features.
- Monitors the performance, security, and compliance of all active digital solutions on an ongoing basis; establishes metrics and evaluation criteria, prepares regular status and compliance reports for the IT Manager and Leadership Team, and escalates risks or incidents in a timely manner.
- Ensures the Society's network infrastructure and digital environment are safe, secure, and resilient; monitors for security threats, vulnerabilities, and compliance gaps, and coordinates with the IT Mana

📌 Digital Solutions Technician (Canada)
🏢 Mitsubishi International
📍 Canada