Support John Crane Canada customers through mechanical seal expertise, order management, and transparent communication across telephone, fax, and email.

This Customer Service Representative assists with purchases and repairs of mechanical seals. The position handles product recommendations, researched quotations, complaints, emergency calls, and customer requirements. It also coordinates orders with Engineering, Purchasing, Assembly, Manufacturing, and Invoicing departments.

Key Responsibilities:

- Recommend products and research customer price quotations
- Resolve complaints, problems, and emergency customer calls
- Interpret drawings and enter orders with bill of materials
- Coordinate requirements across operational departments
- Manage deliveries and address delays appropriately

Requirements:

- Mechanical Technologist or Technician College diploma or High School diploma
- Three to five years customer service experience in manufacturing
- Ability to read detailed drawings
- Ability to use measuring instruments
- French and English reading, writing, speaking, and comprehension

Bring mechanical seal customer service, technical drawing, order management, and bilingual communication skills to John Crane Canada.

📌 Mechanical Seal Customer Service Representative (Canada)
🏢 Smiths Group
📍 Canada