Support Evo Car Share members remotely through phone, email, and chat while solving account, booking, and claims-related questions. Burnaby-based contract available.BCAA's Evo Call Centre is hiring Temporary Part time Member Services Specialists through September 30, 2027. You will create positive member experiences by resolving concerns, navigating account issues, and supporting operational activities. The work spans billing, registrations, reimbursements, open rentals, reporting, and account maintenance.Key Responsibilities:Support members across phone, email, chat, and other channelsResolve questions, concerns, and account-related issues efficientlyHandle escalated situations and pursue positive outcomesAssist claims processes, incident reviews, and administrative follow-upCollaborate with Fleet, Claims, Operations, and Member Experience teamsRequirements:At least two years of customer service experienceStrong verbal and written communication skillsExperience handling complex customer situations professionallyCRM and customer support tools experienceTyping speed of at least 40 WPMBring empathy, organization, problem-solving, and communication skills to Evo's remote member support team serving British Columbians.

📌 Remote Member Services Specialist (Calgary)
🏢 BCAA
📍 Calgary