IT Service Management expertise anchors this full-time, in-office prospect at Trans Mountain Corporation. Configure ServiceNow services supporting enterprise operations and users.
As Senior ServiceNow Specialist, you will serve as a subject matter expert in ITSM, Service Catalog, CMDB, and platform practices. You will maintain configurations, workflows, forms, notifications, and business rules. You will also support reporting, governance, testing, and continuous service improvement.
Key Responsibilities: Configure and enhance ITSM and Service Catalog capabilities
Maintain CMDB, asset management, and platform documentation
Support UAT and solution validation activities
Monitor KPIs, SLAs, and operational performance metrics
Provide operational and governance reporting
Requirements: Seven years of ServiceNow administration experience
ITIL Foundation Certification
ServiceNow administration and configuration knowledge
Reporting and dashboard development experience
Change, incident, problem, and request management experience
Use ITSM, CMDB, reporting, and ServiceNow configuration skills to strengthen platform governance and service improvement at Trans Mountain.

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📌 Senior ServiceNow ITSM Administrator (Alberta)
🏢 Trans Mountain
📍 Alberta