Lead resident support at The Salvation Army’s West Campus through crisis response, trauma-informed care, and transitional housing coordination on wide-ranging shifts.

This team lead works alongside Resident Support Workers, volunteers, and practicum students in a transitional housing setting. The position conducts intakes, goal setting, follow-ups, orientations, inspections, and resident advocacy. It also supports scheduling, documentation, training, and collaboration with community agencies.

Key Responsibilities:

- Conduct resident intakes, assessments, orientations, and follow-ups
- Monitor resident activities and provide practical, personal, and moral support
- Coordinate schedules, coverage, reports, logs, and required paperwork




- Provide training and day-to-day direction to Resident Support Workers
- Coordinate building repairs, inspections, supplies, and resident file audits

Requirements:

- Two years of related Community College education
- One to three years of related frontline social service experience
- Trauma-informed care and non-violent crisis intervention skills
- Standard First Aid with Level A or C CPR certification
- Class 5 Driver’s License and satisfactory driver’s abstract

Bring crisis de-escalation, resident advocacy, scheduling, and communication skills to support dignified service at West Campus.

📌 Resident Support Team Lead (Canada)
🏢 TSA The Salvation Army TSA
📍 Canada