Support Retail Mortgage and Auto Lending Operations from Stratford, Ontario, using Microsoft Office and bilingual French-English communication skills.

As a Support Officer with Scotiabank, you will support the Servicing Support Desk and domestic branch network. Answer procedural and deal-specific questions from branches, solicitors, and notaries. Investigate exceptions, assist with complaints, and maintain knowledge of related products, processes, and systems. The role requires a customer-focused approach, compliance with policies, and attention to risk considerations.

Key Responsibilities:

- Answer procedural queries about mortgage and auto lending operations
- Respond to deal-specific questions from branches and legal contacts
- Investigate exceptions and assist with customer or branch complaints




- Support more than 900 Canadian branches
- Maintain knowledge of department processes and servicing systems

Requirements:

- High School diploma and at least two years’ office experience
- Basic Microsoft Office computer skills
- Product and process support experience by phone or email
- Mortgage industry and product knowledge or relevant experience
- Bilingual French and English communication skills

Apply your mortgage operations knowledge, customer support experience, and bilingual communication skills as Scotiabank’s Stratford Support Officer.

📌 Mortgage Operations Support Officer (Canada)
🏢 Scotiabank
📍 Canada