Use French and English to troubleshoot AGDATA tools in Cambridge, Ontario, supporting customers through technical and data submission issues.This Bilingual Customer Support Analyst provides real-time assistance across AGDATA proprietary tools and services. You will diagnose customer data problems, explain resolutions, and maintain relationships with assigned accounts. The work includes collaboration with engineering, sales, and customer success teams.Key Responsibilities:Provide real-time technical support for AGDATA toolsDiagnose and resolve customer data submission issuesEducate customers on resolutions and best practicesEscalate cases across functional teams when neededMake outbound calls to suppliers and customersRequirements:Bilingual French and English communication by phone and emailStrong reading comprehension and critical thinking skillsEffective problem-solving and time management abilitiesProficiency in Microsoft OfficeLocal presence for Cambridge office responsibilitiesApply bilingual communication, technical troubleshooting, and customer support skills while supporting AGDATA clients and proprietary services.

📌 Bilingual Technical Support Analyst (Cambridge)
🏢 AGDATA
📍 Cambridge