Technical billing support in Canada centers on troubleshooting payment issues and explaining billing clearly to international customers.As a Billing Support Specialist, you will manage customer inquiries across international markets. You will investigate failed payments, invoice discrepancies, and account questions. The work includes technical troubleshooting, customer communication, and collaboration with engineering teams.Key Responsibilities:Provide timely responses to billing and pre-sales inquiriesInvestigate failed payments and outstanding invoicesTriage cases using documentation and technical resourcesEscalate complex issues to engineering or business teamsCollaborate with Billing Engineering on customer resolutionsRequirements:At least two years of technical customer support experienceBilling support experience for technical customersFluent English and excellent communication skillsAbility to explain technical and billing concepts clearlyStrong analytical and troubleshooting skillsApply technical support, billing knowledge, and transparent communication to resolve customer concerns across international markets from Canada.

📌 Technical Billing Support Specialist (Toronto)
🏢 Jobgether
📍 Toronto