Translate technical information into friendly client service as a Technical Customer Success Sales Representative in Richmond Hill. Support networking and infrastructure customers.
As an Inside Sales Representative, you will bridge clients’ technical teams and customers within a growing IT consulting firm. Your work includes customer inquiries, vendor coordination, post-sales support, and accurate service administration. The position reports to the Sales Operation Manager and emphasizes exceptional care for existing clients.
Key Responsibilities: Explain technical specifications clearly during customer interactions
Advocate for customers while negotiating distributor pricing
Oversee hardware shipments and digital license delivery
Maintain accurate prospect quotes and Bill of Materials
Coordinate post-sales service and renewal requirements
Requirements: One to three years in customer care or client relations
Inside sales support experience is relevant
IT reseller or consulting experience highly desirable
CISCO certification is a very strong asset
Empathy, clarity, and collaborative communication skills
Bring technical communication, customer advocacy, and post-sales coordination to an IT customer care team supporting existing clients.