Job Posting: Coordinator, Gift Processing
Type: Full-Time, Permanent Position
Location: Ottawa
Salary Range: $57,157 - $71,446 per year
Posting Date: November 9, 2026
Application Deadline: November 22, 2026
Expected Start Date: December 7, 2026

BACKGROUND

The Ottawa Food Bank is seeking a detail-oriented and collaborative Coordinator, Gift Processing to join our team. This role is integral to supporting the organization’s fundraising efforts by ensuring the accurate and timely processing of donations, maintaining the integrity of donor records, and contributing to an exceptional donor experience. The successful candidate will thrive in a quick-paced environment, demonstrate strong organizational and analytical skills, and be committed to supporting the Ottawa Food Bank’s mission of building a healthier, more food-secure community.

ABOUT US

The Ottawa Food Bank is the leading emergency food provider in the National Capital Region, supporting a network of nearly 100 community food programs. Each year, we respond to more than 556,000 visits, of which 37% are children, reflecting the ongoing and urgent need across our community.

Through the generosity of our donors, partners, and volunteers, we distribute approximately 8.3 million pounds of food annually, ensuring equitable access to nutritious food for individuals and families facing food insecurity throughout Ottawa.

SUMMARY

Reporting to the Manager, Data & Donor Operations, the Coordinator, Gift Processing is responsible for the accurate and timely processing of donations, tax receipting, donor record maintenance, and donor support. The position plays a key role in ensuring the integrity of fundraising data and delivering excellent service to donors.





Working closely with fundraising, finance, and external partners, the Coordinator supports high-volume donation processing, resolves donor inquiries, and helps maintain efficient gift administration processes. Through a strong commitment to accuracy, service, and continuous improvement, this role supports donor confidence and contributes to the Ottawa Food Bank's fundraising success.

MAJOR RESPONSIBILITIES

Gift Processing

- Process donations received through multiple channels, ensuring accurate coding, receipting, and documentation in accordance with established procedures.
- Enter and validate gift transactions in Raiser's Edge, maintaining accurate gift coding, including campaigns, appeals, funds, packages, and gift attributes.
- Processes recurring gift additions, upgrades, cancellations, payment changes, and maintenance requests.
Process tribute gifts, matching gifts, pledge payments, recurring gifts, and gift adjustments.
- Generate tax receipts, acknowledgements, pledge reminders, tribute notifications, and related donor communications.
- Maintain day-to-day gift processing documentation and checklists and identify updates required as processes or systems change.
- Coordinate annual consolidated receipting activities and year-end gift processing requirements.

Donor Support and Gift Administration





- Respond to donor inquiries related to gifts, tax receipts, recurring donations, payments, tribute gifts, and account updates.
- Maintain donor records related to gift transactions, including payment changes, tribute requests, communication preferences, receipting updates, and account maintenance requests.
- Record donor interactions, inquiries, and related correspondence in Raiser's Edge.
- Escalate complex donor service, receipting, or gift processing issues as appropriate.

Transaction Review and Quality Control

- Prepare gift batches and supporting documentation for posting in accordance with established procedures and controls.
- Review and validate gift processing activity across fundraising systems and payment platforms to ensure accurate coding, receipting, documentation, and transaction integrity; investigate and resolve routine discrepancies.
- Perform batch balancing, gift verification, and quality control activities.
- Escalate complex discrepancies, exceptions, or processing concerns for review.
- Identify and correct routine gift processing data quality issues and identify recurring or more complex data integrity concerns as appropriate.

Administrative and Vendor Support

- Coordinate with third-party gift processing and donor service providers regarding donor updates, payment issues, recurring gift changes, tax receipt requests, and other gift processing matters.
- Participate in testing and validation of gift processing procedures, system enhancements, and workflow changes, and provide feedback on opportunities to improve day-to-day processes.
- Produce routine and ad hoc processing reports and supportin

📌 Coordinator, Gift Processing (Canada)
🏢 The Ottawa Food Bank
📍 Canada