Resolve critical P1 incidents as a Technical Support Analyst L3 at Panasonic Canada, using advanced troubleshooting, SQL, and customer communication onsite.

This full-time position supports Panasonic Canada’s ISD Help Desk in a 24/7/365 business workplace. You will handle escalations, guide L2 colleagues, and coordinate complex resolutions with management, technical staff, departments, vendors, and customers. Schedule flexibility is required for operational needs.

Key Responsibilities:

- Diagnose and resolve P1 issues within service level standards
- Troubleshoot technical issues with internal and external customers
- Review tickets and recommend resolutions to Manager or L2
- Coordinate complex escalations with management and technical departments




- Maintain accurate case notes, logs, and documentation

Requirements:

- A+ certification or equivalent and customer service background
- Five or more years in a similar technical support role
- Advanced Microsoft Office and SQL knowledge
- Ability to resolve complex issues under pressure
- Experience guiding junior team members and handling escalations

Bring L3 technical support, P1 incident resolution, SQL knowledge, and customer communication expertise to Panasonic Canada’s Niagara on the Lake office.

📌 Technical Support Analyst (Canada)
🏢 Panasonic North America
📍 Canada