B.13 IT Hardware Management Specialist (Level 1)[Reliability]
Position: B.13 ITHardware Management Specialist (L1) (Ottawa)

Job ID#:n/a

Mandatory Skills: 5+ Years’ experience

Rate/Salary: Negotiable

Start Date: April 2023

Duration: Contract Position (6 month extendable)

Security Clearance Required: Reliability Status

JOB INFORMATION:

Our end client, a Government of Canada department has provided to Partner Departments, Level 1and Level 2 Workplace Technology Support Services. WTS is also responsible forthe planning, installation, maintenance and support of the Workplace Technologyenvironment : user workstations, networked printers, peripherals and software.

Our client requires external resources to assist with this workand will establish a Supply arrangement with qualified technical support firmsupon which it can draw from.

SCOPE OF WORK
Task Description

The selected contractor will report to the Team Leader of the WorkplaceTechnology Hardware Management team (WTHM) and will work in conjunction withthe Workplace Technology Services group/staff (WTS).The tasks the Contractor will be expected toperform include, but are not limited to, the following:

IT Hardware Management - Involved in several phases of the IT AssetManagement lifecycle for WTS using ITIL processes.

IT Asset receive, shipments, validate against packing slips and updatedatabases

Asset tagging, tracking and data updates throughout lifecycle via databases or generic mailboxes

Warehousing / inventory management / physical control (secure storage)

Ship/deliver IT Asset inventory to service centres, users or regionaldeployment centres

IT Asset physical inventories

IT Asset triage and preparation for disposal

IT Asset data sanitization and secure destruction of hard drives(shredding)





Monitor stock levels; identify and initiate requests for client based onminimum stock levels

Coordinate and complete IT Asset reviews/audits on behalf of thedivision

Lifting and moving equipment weighing up to 25lbs

Liaise with internal and external clients and service providers

Drive minivan in the Gatineau/Ottawa region (must have valid driver’s licence)

Other duties

Develop and/or maintain process mapping and documentation for WTHMdeliverables

Assist the Team Leader in his/her deliverables as required

Provide support to other members of the team as required

Constraints
The Contractor must provide their services in office during regular workhours (between 8:00 and 16:00 hrs) Monday through Friday, generally notexceeding 37.5 hours per week. It is expected, though, that the Contractor willwork extended hours as required. As such, the Contractor must indicate theiravailability to work extended hours.

The Contractor providing the services must be fluent in English and/orin French (speaking, reading and writing) to communicate to senior management,management and team members.

Location of Work
Work will be conducted from a workstations located in the NCA region(Gatineau/Ottawa).

Required Grids Include the following
MANDATORY REQUIREMENTS
Name:

Mandatory Criteria– B.13 IT Hardware Management Specialist – Level 1

** All experience must be gained by bid issuance date **





Asset tagging & tracking and database updates throughoutlifecycle via databases or generic mailboxes

Warehousing / inventory management / physical control (securestorage)

Receive shipments of IT Assets, validate against packing slipsand update databases

Liaise with internal and external clients and service providers.

** All experience must be gained by bid issuance date**

Rated Criteria – B.13 IT Hardware Management Specialist – Level 1
** All experience must begained by bid issuance date **

10 points for everyyear up to a maximum of 20 points.

10 points for every year up to a maximum of 20 points

10 points for every year up to a maximum of 20 points.

5 points for every yearup to a maximum of 10 points.

5 points for every yearup to a maximum of 10 points.

5 points for every yearup to a maximum of 20 points.

/20

Total Points Available

100

65

Resource’s Score

AboutSymbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and getthings done.See what the top 2% intheir field can do for you.(SymbioticDigital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

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Serving IT & Business leaders, Symbiotic Digitalprovides a business system that enable us to provide the Expert Technical staffneeded to solve challenging business and IT problems. IT leaders in the mostreputable organizations in Canada have relied on Symbiotic Digital to help themstaff difficult assignments with proven Experts uniquely evaluated by ourproven QMS- Quality Management System Staff Development Model. We are a 100%Indigenous owned company.

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