Full-time, permanent · Remote in Canada, or hybrid in Montreal · $65,000 to $85,000
Fiska builds the payment infrastructure behind software platforms. A platform partners with us, and we handle the payment networks, banking partners, compliance and operations behind it. Our partners can offer payments in their own product, under their own brand, without building or maintaining any of it. We're based in Montreal and more partners are coming on board, so we're adding to the team.
Why This Role Exists New partners need someone to get them from signed agreement to live payments. That's this role. You'll be their main contact from the first kick-off call through go-live and after. If one of their merchants has an issue the partner can't solve, it comes to you.
You will own the processes and systems that support your role. You will be expected to continuously improve the delivery and support function as well as help scale it as we grow. Your goal will be to take partners from start to finish and beyond as quickly as possible.
The Work Most of the job, about three quarters, is working with people. You'll talk with partners often, keep them informed, and help them through it when things get stuck. The rest is technical: supporting integrations and working in our systems. You'll have several partners at once, and we'd like you to tell us when you see a better way to do something.
What You'll Do Serve as Primary Partner Contact
Lead kick-off calls with new partners, develop integration plans, coordinate and manage next steps
Set up sandbox access and partner accounts
Help partners through integration and troubleshoot problems integration issues
Create and maintain partner profiles in our internal systems
Become a SME for Fiska payments platforms and be able walk partners through testing.
Handle merchant onboarding for partners, including reviewing applications, chasing missing details and issuing credentials
Own partner relationship post go-live; track support request, ad-hoc reporting,
regular check-ins
Work with internal teams to provide customer feedback and ensure partner needs are being heard.
What You Bring Three to five years in implementation, onboarding, partner support or customer success, in software, payments or something close
Experience working directly with customers, including helping them integrate to software platforms via API or similar technical setup
Highly flexible and adaptive personality: comfortable with change and a shifting priorities
You don't need a technical degree. If you've used API’s and a customer relationship management system, you'll pick up our tools on the job
Payments experience helps, but we don't expect it
You'll do well here if you:
Get started without waiting for detailed instructions
Stay calm when a partner is frustrated
Do what you say you'll do
Handle partner information carefully
Like working somewhere that's still growing and changing
Passionate about delivering value and success
Language and Location English is required. French is a bonus. If you speak it, you'll use it with partners and with our Montreal team. If you don't, please apply anyway.
You can live anywhere in Canada and work Eastern business hours. We'd prefer someone on the East Coast. If you're in Montreal, the role is hybrid.
Compensation and Advantages Salary of $65,000 to $85,000. Placement in the range reflects your implementation or customer experience, payments background, and technical integration experience
Flexible hours and vacation
Group health benefits, with plan details covered in interviews and confirmed in writing with your offer
Permanent, full-time role
Good to Know You must be legally entitled to work in Canada
This posting is for an existing vacancy
We don't use artificial intelligence to screen, assess or select applicants
If you need an accommodation at any point, let us know
Thanks for your interest in Fiska. We review every application and will reach out to the people we'd like to speak with.
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📌 Implementation & Support Specialist (Remote/Hybrid) (Alberta)
🏢 Fiska
📍 Alberta