Job Purpose The Training and Onboarding Coordinator is responsible for the training and
onboarding process for customers
Duties and Responsibilities Be the face of Sofvie for the initial stages of a client’s setup, setting the stage
for exceptional customer experience.
Training and educating clients on how to effectively utilize Sofvie
Developing training plans
Planning, leading, and monitoring the entire onboarding process
Working collaboratively with the team and other departments to drive change,
improve process, and facilitate standardization
Communicating with and accommodating customers while delivering
excellent customer outcomes
Leading client status calls to inform the team of project progress, tasks
accomplished, and deliverables needed
Working with all other departments involved in onboarding to complete
implementation on time and help enhance product functionality
Training internal employees
Qualifications/Education Completion of a college diploma/certificate or bachelor’s degree in a relevant
field of study
Experience 2-3 years experience in a similar role




Knowledge and Skills Healthy customer obsession and focus on delivering exceptional client
experience
Proactive mindset, constantly thinking outside the box to employ creative
solutions where appropriate
Effortless communication skills, confident and sensitive to the needs of
customers (internal and external) of all abilities
Comfort and confidence facilitating ‘in person’ live sessions through MS Teams
Working Conditions While performing the responsibilities of the Training and Onboarding Coordinator, the
employee will be working Monday to Friday business hours in an office workspace.
The mental demands of this position include relating to others, directing, controlling
and planning, working under pressure to meet time sensitive deadlines, absorbing
and retaining information quickly, and maintaining concentrated attention for
prolonged periods of time.
Reasonable accommodations can be made to enable individuals with disabilities to
perform the essential functions of the Training and Onboarding Coordinator position.

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📌 Implementation & Training Specialist (Ontario)
🏢 Sofvie
📍 Ontario