Shape exceptional retail customer experiences through product knowledge, conflict resolution, team coaching, and professional service during assigned shifts.

The Retail Experience Lead models exemplary conduct while greeting customers, recommending products, and addressing inquiries professionally. This leadership role supports sales strategies, motivates teams toward goals, and escalates unresolved concerns to store managers. Robust communication, negotiation, objection handling, and customer service skills are essential.

Key Responsibilities:

- Greet and assist customers professionally
- Suggest products and share product knowledge
- Handle customer complaints professionally
- Support sales strategies and team goals
- Escalate unresolved concerns to store managers

Requirements:

- Two years of retail industry experience
- Experience in all aspects of customer service
- Exceptional conflict resolution and negotiation skills
- Strong verbal and written communication skills
- Clear criminal record

Use customer experience leadership, product knowledge, and conflict resolution skills to guide teams as a Retail Experience Lead.

📌 Retail Customer Experience Team Lead (Canada)
🏢 LUCID
📍 Canada