It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on. If you want to set the bar rather than follow one, keep reading. You're the second Solutions Engineer on a small, high-output GTM team, owning the technical side of the customer lifecycle: pre-sales demos and integration scoping through to post-sales custom builds inside existing accounts. You'll build and maintain the demo environment the whole GTM team sells from, then stay in accounts after the deal closes, building workflows and integrations alongside deployment. You'll partner closely with AEs, Engineering, Product, and Deployment, and be the credible technical voice in the room, solo or with an AE. Build and maintain the demo environment and asset library the whole GTM team relies on to sell accurately Run demos built around the prospect's real data, across our Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence Lead live technical discovery: map the prospect's stack, answer "can it do X?" Own multi-week POC and trial programs end to end, with a clean handoff to Deployment Scope integrations across the ecommerce CX stack, decide native versus custom, and build and test them yourself Work in existing accounts alongside field deployment managers to scope new integrations and workflows Draft, scope, and price Statements of Work, backed by the technical ROI case If you're missing any of these, this isn't the role for you. 5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS, with a track record of personally owning demos and POCs Comfortable in Postman, judging integration feasibility, and building it yourself Clear communicator:



you explain AI and technical concepts to non-technical CX or commerce leaders, and write tight SOWs and RFP responses Self-directed: comfortable prioritizing across many live deals, and building your own process and leverage with AI tooling Hands-on experience configuring, prompting, or selling LLM or AI agent products Bonus, not required. Experience writing and pricing custom-integration SOWs, or a forward-deployed background Familiarity with the quick-moving AI CX landscape You want a pure pre-sales role with no post-sales account work You need someone else to build and test the integration for you You're not comfortable being the solo technical voice in the room Work that ships and matters. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in. We hire adults and treat you like one. Great salary plus equity or stock grants. AI-fluency by default. Few places will push your work with production AI further or faster. The people who thrive here are curious, customer-obsessed, and take ownership without being asked. Our approach to AI The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents
- some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem. Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. Learning from each other's AI workflows. We use AI-assisted screening tools as part of our hiring process. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.

📌 Senior Solutions Engineering (Canada)
🏢 Siena AI
📍 Canada