Serve Albertans in Edmonton as a Contact Centre Advisor, applying solid communication and problem-solving skills within the Alberta Public Service.
With Court and Justice Services, you will provide accurate information about justice programs, services, applications, and resources. This permanent, full-time role requires knowledge of policies, procedures, and decision trees. You will support clients through telephone and email inquiries while maintaining accuracy and attention to detail.
Key Responsibilities: Screen calls and assess preliminary client needs
Provide timely information and guidance about justice services
Refer inquiries to appropriate government and legal bodies
Respond through telephone and email contact channels




Support public inquiries at rotating court information kiosks
Requirements: High School Diploma and three years of related experience
Contact centre or customer service environment experience
Excellent verbal, written, and active listening communication
Strong research, analytical, and problem-solving abilities
Sound judgment, organization, and time-management skills
Apply your client service, judgment, and justice information skills as Edmonton’s Contact Centre Advisor with Court and Justice Services.

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📌 Justice Contact Centre Advisor Edmonton (Alberta)
🏢 Oipc
📍 Alberta