Become a crucial part of NTT DATA as a Remote Bilingual Customer Associate, skilled in delivering exemplary service to clients. Help enrich customer relationships by ensuring their needs are met effectively in both French and English. In this full-time remote role, you'll use your customer service expertise to manage inquiries in a supportive and challenging setting. You'll navigate the Customer Care Centre’s systems while providing comprehensive support, making a significant impact on customer loyalty and satisfaction.

Key Responsibilities
• Manage telephone inquiries professionally via various platforms
• Assess customer information and decide on follow-up actions
• Ensure accurate documentation of all interactions




• Stay well-informed about company products and services
• Actively promote services based on customer needs

Requirements:
• Required post-secondary degree or diploma
• Experience in customer service within a call center setting
• Bilingual communication skills in French and English
• Strong writing and grammar proficiency
• Flexibility in work hours and ability to thrive under pressure Leverage your bilingual skills and customer service background in this dynamic role with NTT DATA, where your contributions truly matter.

📌 NTT DATA Remote Bilingual Customer Associate (Montreal)
🏢 NTT DATA
📍 Montreal