Protect client relationships and renewals at Blacksmith Agency while identifying expansion opportunities across a recurring digital agency book. Work remotely from the USA or Canada.
This full time Account Manager owns established accounts for a remote agency providing paid media, SEO, CRO, and web. You will keep clients, grow them, and recognize early signs of account drift. Success includes a seven-figure annual quota covering retention and upsells.
Key Responsibilities: Monitor account health and identify early warning signs
Protect recurring client retention and manage renewals
Discover next-project opportunities within existing accounts
Sell upsells and account expansion work
Align strategists and delivery teams around client communication
Requirements: Required account management experience at a marketing agency
Experience in digital, creative, or advertising agency environments
Demonstrated success keeping clients and selling more work
Ability to explain performance numbers clearly
Confidence carrying a seven-figure annual quota
Use client retention, renewal management, and expansion-selling experience to grow Blacksmith Agency’s established recurring accounts.

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📌 Client Retention Account Manager (Alberta)
🏢 Blacksmith Agency
📍 Alberta