Support Odyssey Trust Company through hybrid IT systems support, resolving technical issues across the organization while working in-office two days weekly. Manage hardware, software, and users.
As an IT Systems Support Specialist reporting to the Managing Director, IT, you will provide timely end-user support. Your work includes troubleshooting, installations, configuration, maintenance, and ticket prioritization. You will also administer Entra ID, Intune, Exchange Online, Windows 11, and Microsoft 365.
Key Responsibilities: Provide timely, positive technical support to organizational end-users
Troubleshoot, install, configure, and maintain hardware and software
Manage incidents and service requests in ticketing systems
Provision accounts, permissions, onboarding,



and offboarding activities
Maintain updated endpoints, servers, knowledge articles, and procedures
Requirements: Diploma in Computer Science, Systems, or equivalent experience
Minimum three years of experience
Experience troubleshooting and resolving technical issues
Experience with Entra ID, Intune, Exchange Online, and PowerShell
Authorization to work in Canada
Apply your Windows, Microsoft 365, endpoint, and user-support expertise to Odyssey Trust’s hybrid IT workplace.

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📌 Hybrid IT Systems Support Specialist (Alberta)
🏢 Odyssey Trust
📍 Alberta