Why work for the Town of Canmore?For starters, you can take great pride in our organization, its positive work culture and our exceptional team of talented human service professionals who accomplish outstanding work each day for our community. You will have the opportunity to join a team that is professional, fun, dedicated and passionate about social development work, community wellness, and the endless opportunities to support culture and community in our mountain town.Position Overview:The Program Coordinator is a vital member of the Family Connection Centre (FCC) team, responsible for coordinating and supporting a range of programs that serve children, youth, and families throughout the Bow Valley. Reporting to the FCC Supervisor, this role works collaboratively with Town of Canmore departments and community stakeholders to ensure the effective and responsive delivery of services.In this dynamic position, the Program Coordinator provides front-line reception and client support, offering information and referrals to community resources. They take initiative in organizing team and community meetings, coordinating and delivering programs and workshops, and managing program registration, data entry and reporting. The role also involves planning and executing events, overseeing the development and distribution of marketing materials, and maintaining consistent communication with partner agencies. Additionally, the Program Coordinator leads special projects and provides mentorship and support to casual FCC staff. Flexibility, strong organizational skills, and a willingness to step into programming as needed are essential. The position typically works may require weekday, evening, and occasional Saturday shifts.Core Accountabilities:Program Coordination and DeliveryOrganize, coordinate, and facilitate programs and community events for children, youth, and families across the Bow ValleyManage program registration, data entry, and reporting to ensure accurate tracking and communicationTake initiative in identifying program gaps and opportunities to enhance service deliveryProvide adaptable support to programming, including occasional evening and weekend shifts as neededClient Support and Community PartnershipsProvide front-line reception and client support, offering information and referrals and/or resource navigation support for community resourcesMaintain consistent and collaborative communication with partner agencies and interest holdersParticipate in team and community meetings to strengthen partnerships and ensure responsive service deliveryBuild relationships with Town of Canmore departments to support integrated community programmingAdministrative Management and OperationsManage program information systems and maintain organized, up-to-date spreadsheets and databasesDemonstrate proficiency in Microsoft Office suite,



particularly Excel, to support efficient FCC operationsPrepare clear written reports and documentation related to program outcomes and activitiesHandle data entry and administrative tasks that support program effectiveness and complianceMarketing and CommunicationsOversee the development and distribution of marketing materials that promote FCC programs and servicesCommunicate program information clearly and professionally through written and verbal channelsEnsure consistent messaging across platforms to reach families and community interest holdersMentorship and Team LeadershipProvide mentorship and support to casual FCC staff to ensure quality program deliveryModel excellent customer service, organizational practices, and problem-solving approachesCreate and maintain Casual Staff shift schedulesContribute to a collaborative and respectful team environmentHealth and SafetyFulfill worker responsibilities under the Town of Canmore Health & Safety DirectiveParticipate in the Town's health and safety program, following all safety legislation, policies, and proceduresPerform work safely and protect the health and safety of self and othersRefrain from causing or participating in harassment or violenceReport incidents, injuries, and unsafe or harmful worksites, acts, or conditionsKey CompetenciesFosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomesActively contributes to team success by reliably participating, sharing expertise, and offering thoughtful insights and perspectives. Adapts to team needs by stepping into roles and responsibilities as required, ensuring collective goals are met and outcomes are achievedTakes initiative to deliver timely, effective, and appropriate service that meets the needs of clients and interest holders. Anticipates needs, responds proactively, and follows through on commitments to ensure a high standard of service. Demonstrates a respectful, solution-oriented approach, building trust and positive relationshipsApplies self-awareness and emotional regulation to remain effective and composed in a variety of situations, recognizing and responding appropriately to the emotions of self and others, fostering positive relationships and a respectful,



supportive environmentExemplifies a strong commitment to continuous learning and professional growth by actively seeking opportunities to build knowledge, skills, and competencies. Reflects on both successes and setbacks to inform future actions, demonstrating adaptability and resilience. Fosters an environment where both self and others are open and empowered to grow through experience, feedback, and reflectionDemonstrates self-motivation and a proactive approach to work, taking action independently without reliance on external pressure. Consistently seeks opportunities to contribute, solve problems, and improve outcomesDemonstrates integrity through consistent, competent performance, ethical decision-making, and clear, values-based communication that reflects what is best about the organizationEducation & Qualifications:RequiredTwo years of related experience in program coordination, community services, client support, or similar role working with diverse populationsDemonstrated proficiency with Microsoft Office suite, particularly Excel, for data management and reportingStrong organizational and time management skills with ability to take initiative and manage multiple priorities and deadlinesExcellent written and verbal communication skills for clear client interaction and professional documentationAbility to work collaboratively with internal teams, community partners, and Town of Canmore departmentsFlexibility to work variable schedules, including weekdays, evenings, and occasional Saturday shiftsCurrent Standard First Aid and CPR Level CCriminal Record Check clearance, and vulnerable sector check as required by the Town of CanmoreValid Alberta Class 5 Driver's LicensePreferred/AssetDemonstrated computer proficiency and advanced skills in Microsoft Office suiteComfort and experience facilitating programs, workshops, or events for children, youth, and/or familiesKnowledge of community resources and referral systems within the Bow Valley regionExperience with program registration systems and database managementBackground in marketing, communications, or community outreachExperience mentoring or supporting casual or front-line staffFamiliarity with Town of Canmore services, programs, and departmental structureCertification in a relevant field such as social services, recreation programming, or community developmentSalary & Benefits:Hourly Rate: $35.85 - $39.35 per hour. Pay rate will be calculated based on successful candidate's related work experience and educationThis is a temporary full-time position for 12 monthsStart date: February 1st, 2027Personal development & learning opportunitiesPositive work cultureWork-Life BalanceWork Schedule:35 hours work week. Monday to Friday from 8:00 am to 4:30 pm. Flexibility required.Closing Date for Applications:This posting will remain open until 9:59 pm MDT on November 15th, 2026.

📌 Fcc Program Coordinator - Ft Temp (Canmore)
🏢 Town of Canmore
📍 Canmore