Guide BMO customers through payment strategies and account resolution in a remote Ontario role requiring bilingual communication and sound analysis.
This Bilingual Account Specialist position focuses on delinquent and high-risk accounts within BMO’s Customer Shared Services group. You will investigate customer needs, recommend appropriate collections strategies, and execute approved procedures. You will also support documentation, escalations, referrals, and accurate transaction processing.
Key Responsibilities: Contact customers regarding applications and payment status
Probe needs and recommend appropriate collections strategies
Participate in loan modification and liquidation solutions
Escalate complex or unresolved customer situations
Identify referrals to other internal business groups
Requirements: Two to three years of relevant experience
Related post-secondary education or equivalent experience
Positive knowledge of BMO products and services
Good organization and problem-solving skills
Knowledge of collections regulations and marketplace trends
Use bilingual service, analytical judgment, and collections expertise to help resolve BMO customer accounts and payment needs remotely.

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📌 Remote Bilingual Account Resolution Advisor (Alberta)
🏢 BMO
📍 Alberta