Support residents at The Salvation Army's Florence Booth House in Scarborough through frontline service, crisis intervention, and client assistance. This is a full time contract role.The Front Line Worker supports shelter operations from November 2026 through May 2027. The position handles intakes, discharges, wellness checks, referrals, medication distribution, and daily client needs. Strong documentation, de-escalation, and confidentiality skills support consistent service.Key Responsibilities:Complete client intakes, orientations, triage, and discharge documentationMonitor clients and provide practical, personal, and moral supportConduct wellness checks and respond to facility concernsDistribute meals, clothing, hygiene items,



and harm reduction suppliesMaintain SMIS records, logbooks, rosters, and incident reportsRequirements:High school graduate with Social Services or Human Services diplomaPrior frontline experience in a social service settingKnowledge of homelessness, addictions counselling, and mental healthCPR/First Aid and Crisis Intervention certificationsEnglish fluency, de-escalation skills, and police check clearanceApply frontline service, crisis intervention, and detailed documentation skills while supporting clients at Florence Booth House.

📌 Front Line Shelter Support Worker (Toronto)
🏢 The Salvation Army International
📍 Toronto