Support ServiceMax operations at Waters in Mississauga using bilingual English-French communication, workflow coordination, and detailed service-record management.This coordinator supports Advanced Diagnostics & Biosciences service operations in Canada under established procedures. Responsibilities include user assistance, work-order monitoring, data-quality checks, reporting, documentation, and issue escalation. The role also supports ServiceMax testing, SAP coordination, and process improvements.Key Responsibilities:Provide first-line ServiceMax user support and document routine workflow issuesMonitor work orders, record completeness, statuses, and outstanding actionsMaintain work instructions, SOPs,
and approved reference materialsPrepare reports and monthly Service Plan Attach MetricsCoordinate testing, defects, communications, and SAP dependenciesRequirements:College Diploma or University DegreeTwo to five years in service operations or system supportBilingual English and French fluency requiredServiceMax or similar ERP experience maintaining records and workflowsAdvanced Excel and robust Microsoft Office proficiencyBring bilingual communication, ServiceMax coordination, reporting, and documentation skills to Waters' Mississauga service operations team.