Become the key technical contact as a Resident Engineer dedicated to the Xplore network. Provide operational support and ensure seamless network performance while working closely with Ceragon and customers.
As a vital member of the team, the Resident Engineer will manage daily technical engagements and oversee fault management processes. Responsibilities include first-line incident management, troubleshooting network issues, and coordinating with third-party service providers for maintenance. You'll also monitor network performance and facilitate software and firmware upgrades effectively.
Key Responsibilities:
• Manage daily technical support and operational activities • Oversee fault management and ticket tracking processes • Coordinate with Ceragon Technical Support for incident resolution • Troubleshoot network issues effectively across the Xplore network • Coordinate third-party technicians for maintenance and upgrades
Requirements: • Experience in telecommunications and network operations • Robust fault management and troubleshooting skills • Customer-facing technical support background • Effective communication and relationship management abilities • Knowledge of Ceragon MW equipment preferred
Utilize your technical expertise to enhance the Xplore network's performance and customer satisfaction. #J-18808-Ljbffr