Customer-facing data services work at Global Relay requires CRM expertise, troubleshooting skills, and exact communication with regulated-industry clients.As a Data Services Specialist, you will lead and support customer projects, requests, and daily data management activities. You will handle inquiries, troubleshoot service issues, present policy-based solutions, and maintain accurate records. The position also involves reporting, documentation, and communication with technical and non-technical individuals.Key Responsibilities:Handle client calls, inquiries, needs, and service troubleshootingComplete CRM data entry, reporting, and records maintenanceTrack and process customer requests accuratelyOrganize, analyze,



and validate reports and manifestsResearch technical information and document findingsRequirements:Post-secondary diploma, certificate, or relevant work experienceTechnical troubleshooting skills and computer proficiencyMicrosoft Office proficiency, including Word, Excel, and AccessFluent English with excellent communication and interpersonal skillsStrong organization, prioritization, judgment, and attention to detailSupport Global Relay clients through accurate data management, responsive service, technical troubleshooting, and dependable request processing.

📌 Data Services Customer Support Specialist (Vancouver)
🏢 Global Relay
📍 Vancouver