Lead operational enablement in Hamilton, combining people leadership with quality assurance and continuous improvement at Southern Cross Pet Insurance. Develop specialists and improve outcomes.
As Operational Enablement Team Leader, you will lead specialists while partnering across Southern Cross Pet Insurance. The fixed-term parental leave cover runs through January 2028 in Hamilton, Waikato. Your focus spans operational excellence, change adoption, quality assurance and business improvement. You will strengthen capability, support accountability and use insights to improve customer and operational outcomes.
Key Responsibilities: Lead, coach and develop the Operational Enablers team
Manage quarterly planning, portfolio capacity, risks and dependencies
Drive business improvement and operational excellence initiatives




Champion change adoption with stakeholders across the business
Oversee quality assurance frameworks, controls and audit support
Requirements: Three to five-plus years in leadership or influencing roles
Demonstrated people leadership, coaching and capability development
Experience in improvement, quality assurance, change or project delivery
Robust stakeholder engagement, influencing and communication skills
Confidence using data, technology, automation and AI responsibly
Apply operational leadership, stakeholder influence and improvement expertise to strengthen capability at Southern Cross Pet Insurance in Hamilton.

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📌 Operational Enablement Team Leader (Ontario)
🏢 Southern Cross Health Insurance
📍 Ontario