Deliver bilingual human resources support at Air Canada through customer service, HR transactions, and careful case resolution. Respond to employees, retirees, managers, and partners.As an Employee Solutions Representative, you will manage general HR transactions and address inquiries through phone, email, or HR processes. The work involves supervising team workloads, monitoring performance indicators, supporting specialists, and coordinating with HR sectors. You will also help resolve complex cases and improve service processes.Key Responsibilities:Resolve employee issues and concerns through excellent customer serviceRespond promptly to inquiries by phone, email, or transactionSupervise workloads, priorities, deadlines, and urgent processingSupport specialists during learning periods and urgent casesAudit quality and identify process improvement opportunitiesRequirements:College diploma and relevant experienceBilingual English and French communication abilityCustomer service skills, diplomacy, judgment, and discretionMicrosoft Office and solid computer skillsAbility to prioritize accurately under pressureApply HR transaction expertise, bilingual communication, and thoughtful customer service to employee solutions at Air Canada.

📌 Employee Solutions Representative Human Resources (Dorval)
🏢 Air Canada
📍 Dorval