PositionThis position is responsible to support the North American and International sales team, either local or external, for the internal processes and continual improvement of all sales order and after sales related requirements.This position is responsible to work closely with the individual North American and International Sales Managers to process/manage orders and/or arrange the shipping methods based on the customers' requirements.Principle Duties & ResponsibilitiesCustomer Success will work with both North American and International Sales Managers. Responsibilities will include, but are not limited to the following; Order entry,after review of order by sales personSend order confirmationsLiaison between production and salespersonSupply customer with order related documents or information when required or requestedComplete RMA documentation and send instructions to customers for return of productsFulfill marketing material requests from salespeople and package ready for shippingVerifying order shipment schedules for above areas and contacting customers in advance of delayed shipmentsFollow up with suspended orders and work with accounting to resolveCommunicate and respond to various enquires from customers with-in confines of the sales support role.



Forwarding technical requests and special enquires to applicable sales personsVerify ship method and contact customer with shipment weights and dimensions.Communicate and coordinate with various Freight ForwardersCoordinate, process and forward commercial documents for all international orders. Various requirements depending on shipping methods and customer demandsPrepare CAED Export declarations (B13A)On the job training is provided to be able to navigate the various system requirements.Education, Training & ExperienceMust have minimum grade 12 and/or related post secondary education.Work experience in a related field would be considered an asset.Logistic experience (domestic or international) would be considered an asset.Previous Sales Support experience would be considered an asset, but not necessary.Knowledge of SYSPROSkills and Competency RequirementsHave the necessary computer skills to function in an office environment with the most up to date Microsoft Office productsBe able to multi task and work independently without supervisionBe a service-focused leaderStrong customer service skillsStrong communication skills (oral and written)Compensation And BenefitsAt Greystone Energy Systems, compensation is determined based on several factors, including experience, qualifications, internal equity, and market competitiveness. This position is also eligible for comprehensive group perks, bonus program, and retirement savings program.

📌 Customer Success Coordinator (Moncton)
🏢 Bemsiq Group
📍 Moncton