Strengthen enterprise contact centre operations through resiliency engineering, SIP networking, and production-focused automation across cloud environments. This Site Reliability Engineer role supports reliability and redundancy throughout a migration. You will work with telephony failover, SIP, RTP, WebRTC, TLS, DNS, load balancing, SBCs, and private connectivity. The position also includes containers, secrets management, and service operations readiness. Key Responsibilities:

Build and validate HA, DR, and multi-region patterns Test SIP trunk and carrier redundancy scenarios Support networking and private connectivity configurations Manage workplace promotion and secrets handling Prepare Day 2 service operations readiness activities Requirements:

Five-plus years in SRE, platform, or production operations Knowledge of SIP, RTP, WebRTC, TLS, and DNS Experience with Docker and Kubernetes supporting services Understanding of RTO, RPO, and disaster recovery testing ITIL certification or Genesys Cloud CX certification Bring production operations judgment and contact centre reliability skills to telephony, networking, resilience, and migration delivery.

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📌 Contact Centre Reliability Engineer (Toronto)
🏢 Insight Global
📍 Toronto