Use Genesys Cloud expertise to shape contact centre technology at ICBC, working hybrid from North Vancouver, British Columbia.
This permanent full-time leadership role centers on designing and optimizing contact centre solutions and associated integrated capabilities. You will translate business goals into practical, secure, scalable, sustainable enterprise solutions aligned with ICBC’s strategic priorities and customer experience objectives.
Key Responsibilities: Guide contact centre technology strategy and capability roadmaps
Design and integrate end-to-end contact centre solutions
Collaborate with business leaders and technical specialists
Provide oversight across configuration and deployment activities
Present technical concepts to business and senior audiences
Requirements: Five or more years of relevant qualified experience
Genesys Cloud solutions experience
AI, automation, and emerging capability integration experience
Telephony knowledge, including SIP networking and Cisco infrastructure
IT security best-practice understanding
Apply your Genesys Cloud, telephony, integration, and security knowledge to lead sustainable contact centre architecture at ICBC.

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📌 Genesys Cloud Solutions Architecture Lead (British Columbia)
🏢 ICBC Liaison Working Group
📍 British Columbia