Work Location: Mississauga, Ontario, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: 69 700 $/$69,700 - 98 400 $/$98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: Customer:

Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function

Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery

Lead work streams by acting as a project lead / subject matter expert for small-scale projects/initiatives in accordance with project management methodologies

Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives

Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met

Contribute to the identification, development and implementation of current products, operating workflow, additional services/products/applications and/or operational efficiencies





Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations

Accountable for cross-functional/ interdepartmental initiatives to deliver value internally or to partner/customer groups

Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate

Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to- end process

Work closely with other internal bank partners to ensure all clients’ needs are met

Shareholder:

Prioritize and manage own workload to meet SLA requirements for service and productivity

Adhere to enterprise frameworks or methodologies that relate to activities for our business area

Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate

Protect the interests of the organization – identify and manage risks,



and ensure the prompt and thorough resolution of escalated non-standard, high risk issues

Conduct internal and external research projects; support the development/ delivery of presentations/communications to management or broader audience

Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist

Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others

Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team:

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest

Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function

Participate in personal performance management and development activi

📌 Operations Analyst III (Winnipeg)
🏢 TD
📍 Winnipeg