Job DescriptionThe Customer Service Representative acts as a key point of contact between customers and internal teams. They ensure efficient order management, delivery coordination, and follow-up on operational issues, while contributing to customer satisfaction and overall performance service level.ResponsibilitiesEnter customer ordersProcess orders based on customer priorities and operational constraints, including inventory, production, and transportationSchedule deliveries with our carriersManage appointment scheduling for our customers' transportation needs through customer portalsAnswer phone calls and manage the email inbox for order follow-upMaintain proactive communication with key customers such as Costco, Loblaw, Walmart, and others to anticipate issues and manage prioritiesCollaborate with the sales, planning, production,



and logistics teams to ensure efficient serviceCollaborate with the Finance department to follow up on unbilled orders at month-endManage issues and handle customer complaints effectivelyValidate product availability and communicate delays or supply and production issues affecting customers through reporting and analysisMonitor delivery performance, including OTIF, and contribute to resolving gapsIdentify opportunities to improve customer service processes and optimize workflowsQualificationsExcellent communication skills, both spoken and writtenAbility to analyze and solve problemsStrong customer service orientationAutonomy, attention to detail, and solid organizational skillsGood proficiency in Microsoft OfficeKnowledge of the JDE system is an assetBilingualism in French and English, written and spokenCollege diploma (DEC) in administration or a related field, or an equivalent combination of 2 to 3 years of customer service experience

📌 Customer Service Representative (Montreal)
🏢 KIK Consumer Products
📍 Montreal