Lead critical DT service restorations for DXC’s major customer, using ITIL expertise and disciplined incident communications across global operations. This role supports 24/7 activities.
As a Senior Major Incident Manager, you will coordinate technical teams, service providers, business owners, and leadership during major disruptions. You will apply ITSM processes, technical analysis, and problem-solving skills while documenting decisions and timelines. The role also supports continuous improvement aligned with 2026 KPI objectives, including reducing disruption duration, frequency, and impact.
Key Responsibilities: Acknowledge escalated incident tickets from Command Center teams
Lead incident bridges and coordinate technical action owners
Send major incident communications every 30 minutes
Confirm severity,



classifications, impacts, and restoration decisions
Support AAR/RCA completion and process improvement activities
Requirements: Minimum five years in a similar role
ITIL Foundation certification and robust ITSM process knowledge
Five years’ infrastructure experience in heterogeneous environments
ITSM tool proficiency and technical problem-solving skills
Ability to work different shifts under stressful conditions
Apply major incident leadership, ITIL knowledge, and service restoration discipline to support DXC’s global command operations.

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📌 Senior Major Incident Manager (Quebec City)
🏢 DXC Technology
📍 Quebec City