Lead guest services and accommodations at Castle Mountain Resort in Southwestern Alberta, overseeing reservations, service delivery, and two closely linked teams in office.
This senior manager directs Accommodations and Guest Services, including their Supervisors. You will manage reservations performance, occupancy, service standards, staffing, and cross-departmental coordination. The role spans booking channels, guest communications, front-desk delivery, and operational reporting.
Key Responsibilities: Supervise Accommodations and Guest Services Supervisors
Lead recruitment, onboarding, training, and seasonal staffing plans
Oversee reservations, occupancy, ADR, and booking pace
Coordinate arrivals, departures, special requests, and service recovery




Prepare reporting on revenue, staffing, and guest satisfaction
Requirements: Five-plus years leading hospitality, resort, or reservations operations
Experience supervising supervisors or multiple teams
Knowledge of property management and booking systems
Experience managing rate strategy and reservations metrics
Legal entitlement to work in Canada
Bring hospitality leadership, reservations expertise, and guest-service judgment to Castle Mountain Resort’s remote mountain operation.

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📌 Guest Services and Accommodations Manager (Alberta)
🏢 CWSAA
📍 Alberta