OverviewMinerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly.Company: American Colloid Company (ACC), a Minerals Technologies company, is well known for establishing the global standard for premium foundry-grade bentonite and green sand molding materials for the metalcasting industry since 1927.Job Title: Customer Service RepresentativeLocation: Canada | Brantford, OntarioPay: $29.00/hr - $34.00/hrWhat We Offer:Competitive pay, commensurate with experienceHealth/Dental/Vision plans401k company matchLife InsuranceShort Term Disability & Long-Term DisabilityEducational AssistanceEmployee Assistance PlanResponsibilitiesWhile this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationships. We strive to provide our customers with prompt and accurate service to promote customer loyalty.Primary Duties & ResponsibilitiesEnsures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquiresEnter, process, acknowledge and follow-up on customer orders received via EDI and e‐mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment,



and deliveryWorks closely with the Sales teams to understand current pricing and promotions; coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information.Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issuesAct as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics.Liaise with customers and carriers toschedule both shipment pick-up and delivery appointmentsStrives to create a outstanding customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.Reports, monitors and provides feedback to customers on complaints and corrective actionsOther duties as assignedOE/Lean: Per department policyQualificationsThe requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.Education: Associates degree preferred, but not requiredKnowledge, Skills & Abilities: Customer Service experience; computer/data entry experience; good communication/organizational skills; ability to multi-taskAt least 3 years experience as a Customer Service professional for a manufacturing companyProficiency with MS Office and Outlook a must; experience with Oracle and EDI a plusExcellent Customer Service, written and verbal communication skillsA high degree of professionalismStrong collaborative,



problem solving and interpersonal skillsGreat organizational and prioritizing abilitiesSuperior multi-tasking abilities and very detail orientedMust be reliable and able to work independently under minimal supervisionDesire to work in a fast-paced environmentTravel: MinimalWorking Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times. Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes.Work Hours: Full-time hours requiredArtificial Intelligence in the Hiring ProcessWe use technology, including artificial intelligence (AI)–enabled tools, to support certain aspects of our recruitment and selection process. These tools may assist with tasks such as reviewing applications, identifying candidates whose qualifications align with the role, scheduling interviews, or improving the overall efficiency and consistency of our hiring process.AI tools do not make final hiring decisions. All employment decisions are reviewed and confirmed by qualified human decision‐makers.We are committed to using AI responsibly and in accordance with applicable laws in Ontario and Canada, including privacy, human rights, and accessibility legislation. We take reasonable measures to ensure that AI tools are used in a fair, transparent, and non‐discriminatory manner.If you require accommodation at any stage of the hiring process, or if you have questions about the use of AI in recruitment, please contact us and we will work with you to meet your needs.Federal Applicant Information

📌 Customer Service Representative - Manufacturing (Brantford)
🏢 Minerals Technologies
📍 Brantford