Coordinate application support and project delivery using JIRA, ITIL, and stakeholder collaboration across technical and business teams.
This senior position supports production applications, incident resolution, and project coordination. You will manage tickets, work with project and product managers, and support application lifecycles. The work includes troubleshooting, documentation, reporting, and collaboration across teams.
Key Responsibilities: Manage JIRA and eSMT incident tickets within SLAs
Facilitate application issue resolution among stakeholders
Support incident, change, deployment, and upgrade processes
Maintain technical documents, procedures, and knowledge articles
Create performance dashboards with project and product managers
Requirements: 5+ years coordinating project teams and deliverables
5+ years managing clients and application expectations
Working knowledge of ITIL, SDLC, and business analysis
Experience managing ticket lifecycles, escalation, and closure
Excellent communication, analytical, and relationship management skills
Apply application support, ITIL, ticket management, and stakeholder coordination expertise across complex technology projects.

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📌 Senior Application Support Coordinator (Ontario)
🏢 FlexStaf IT
📍 Ontario