Shape business solutions with functional analysis, process mapping, and SQL at Intelcom | Dragonfly. This role connects teams, data, and technology.
As an IT Functional Analyst, you will work with Finance, Operations, HR, and other teams to understand needs. You will define requirements, process flows, user stories, and acceptance criteria. The work spans low-code solutions, automated workflows, Copilot agents, data queries, and system integrations.
Key Responsibilities: Understand business needs and define successful outcomes
Map processes and identify simplification or automation opportunities
Build prototypes, proofs of concept, and low-code solutions
Query data using SQL or analytical notebooks
Support testing, adoption, monitoring, and continuous improvement
Requirements: Degree or equivalent education and practical experience
Experience in functional or business analysis
Ability to learn systems and troubleshoot unfamiliar issues
Transparent communication and ownership from idea to adoption
Fluency in French and English
Bring structured analysis, process improvement, and solution delivery skills to connect Intelcom | Dragonfly’s business systems and teams.

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📌 Business Systems Functional Analyst (Quebec City)
🏢 Dragonfly Logistics Lab
📍 Quebec City