Schedule: Monday - Friday; 8AM - 4:30PMClassification: Full Time - HourlyCompensation: $22/hourLocation: Field-based (driving to client and veterinarian homes and clinics across the GTA) and on-site at our aquamation centre at 181 Weston Road in Toronto, ONFaithful Pet Memorial (FPM) is the first pet aquamation (or water-based cremation) service in the City of Toronto and is the primary aftercare provider for Midtown Mobile Veterinary Hospice Services (MMVHS), a Lap of Love practice, Toronto's largest mobile vet practice focused exclusively on end-of-life care. FPM was established to provide MMVHS clients and pet parents across the GTA with an eco-friendly alternative to traditional flame-based cremation and burial. Families can rest assured that their beloved pets will remain in our care throughout the entire end-of-life process.Position DescriptionWe are seeking a compassionate, dependable, and detail-oriented individual to join our team as an Aftercare Associate. In this role, you will play a vital part in ensuring pets are handled with the utmost respect and dignity throughout their end-of-life journey and that their families' wishes for memorialization are fulfilled with care. This position involves a combination of respectful transport of deceased pets from homes and veterinary clinics, operation of aquamation machines and associated equipment, creating memorial items, and handling administrative responsibilities.Essential Functions and ResponsibilitiesOperate and monitor aquamation machines and related equipment, adhering strictly to established health & safety protocols to ensure a safe, dignified,



and compliant processSafely and respectfully transport deceased pets from veterinary clinics and/or homes to our aquamation centre using a company vehicleComfortably and respectfully enter client homes to facilitate the gentle transfer of their deceased pet into our careCommunicate with grieving families and veterinary partners with empathy, warmth, professionalism, and clarity at all timesCraft and prepare memorial keepsakes such as ink and clay paw prints, fur clippings and engraved urns with high accuracy and reverence for family wishesMaintain cleanliness, sanitation, organization, and respectful atmosphere in all areas of the facility, including the comfort roomParticipate in team meetings and contribute to as supportive, compassionate, and collaborative work cultureWork effectively both independently and as a collaborative team memberExperience, Education, and RequirementsStrong verbal and written communication skills in English, with a natural ability to connect empathetically and sincerely with people experiencing lossComfort with deceased animals, aftercare processes, and navigating highly emotionally charged situations with poise and dignityExceptional attention to detail, accuracy,



and adherence to ethical standards, upholding the highest levels of integrity and confidentialityComfort using and learning custom computer tools and software such as Gmail and ZoomPrior experience in pet care, veterinary, or funeral services is preferred but not requiredPhysical and Other Job RequirementsPossess valid Ontario G class driver's license with a minimal of 3 years driving experience and a clean driving abstractComfort driving a company vehicle across the Greater Toronto Area (GTA) in varying traffic and weather conditionsAbility to safely lift, push, pull, and transfer up to 75lbs independentlyPhysical ability to bend, stoop, stand, walk, drive, and handle equipment throughout an 8-hour shiftMaintain confidentiality of all patient, client, and business informationComply with all applicable laws, regulations, policies, procedures, and guidelinesFaithful Pet Memorial / Lap of Love is an equal chance employer committed to fostering an inclusive, accessible environment. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the selection process.This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department.

📌 Aftercare Associate (Toronto)
🏢 Lap of Love
📍 Toronto