Become a Bilingual Digital Business Customer Support Agent at TPCA, focusing on customer satisfaction and tech support. This full time position offers remote work outside Ontario or onsite in Waterloo.As part of the Operations Customer Expert team, your primary focus will be on resolving customer concerns related to Audiconnect subscriptions and vehicle issues. You'll leverage your proficiency in English and French to empathize with users while employing Salesforce CRM. Your role will also involve identifying recurring issues and ensuring a high standard of support for all customer interactions.Key Responsibilities:Resolve Audiconnect vehicle and app login issuesManage customer cases via Salesforce CRMProvide assistance to users of varying technical skill levelsIdentify and track chronic operational issuesMaintain confidentiality while troubleshootingRequirements:High school diploma; Bachelor's degree preferredBilingual fluency in French and EnglishExcellent communication and analytical skillsStrong computer literacy and technical knowledgeAbility to adapt and multitask in a busy settingBring your bilingual expertise and enthusiasm for technology to TPCA's customer support team!

📌 Bilingual Customer Support Agent Tpca (Alton)
🏢 TP Canada
📍 Alton