Support Actionstep users through SaaS troubleshooting, ticket management, and customer service during Pacific and Mountain business hours. Investigate issues and deliver helpful resolutions.As a Customer Support Analyst, you will serve as the first contact point for users of Actionstep's in-house CRM platform. Reporting to the Customer Support Team Leader, you will manage tickets, run screenshares, and document product knowledge. The work supports legal practice management and accounting software for a global customer base.Key Responsibilities:Respond to inbound live chats and emails promptlyManage tickets according to competing prioritiesInvestigate issues through calls, screenshares, chats, and emailsResolve core customer problems efficiently and accuratelyEscalate tickets with relevant information when appropriateRequirements:Minimum three years' customer support or help desk experienceExperience supporting a SaaS technology platformLevel One and Level Two support experienceStrong technical, written, oral, and presentation skillsAvailability during Pacific and Mountain business hoursApply your SaaS support, troubleshooting, and communication skills to resolve Actionstep customer enquiries effectively.

📌 Customer Support Analyst Saas (Vancouver)
🏢 Actionstep
📍 Vancouver