Career Opportunities: Sr Administrator (Support & Operations) (187673) Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
Printer break-fix and installation
Disposal, redeployment and Asset reclaim
Shipping coordination
Data Backup and Data Recovery coordination
Hardware Refresh
Warranty and Out-of-warranty repair and replacement
Valuable Knowledge / hands-on on supporting VDI 1st level Trroubleshooting
Audio and Video Support including Health Checks
Coordinate with external vendors for dispatch support
Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system




Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies
Skill Requirements Windows 10/11 administration
Microsoft 365 / Outlook / Teams support
SCCM / Intune device management
Active Directory user administration
VPN, LAN, Wi-Fi troubleshooting
Laptop/Desktop imaging and deployment
Hardware break-fix and component replacement
ServiceNow ticket handling
Asset and CMDB management
Mobile device support (iOS/Android)
Data backup and migration
Print and peripheral support
Customer-facing communication skills
Other Requirements Travel to satellite offices and data centers as needed, requiring a valid driver’s license and reliable transportation.
Adhere to company policies, security guidelines, and ITIL standards to ensure compliance and data protection.
Contribute ideas and feedback to improve IT processes and drive continuous improvement.

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📌 Sr Administrator (Support & Operations) (Manitoba)
🏢 HCLTech
📍 Manitoba