Workday HCM and Finance documentation are central to this Process Documentation Specialist contract with the City of Markham’s Information Technology Services.
Reporting to the Manager, IT Project Delivery, this specialist captures system steps, screenshots, workflows, and role-based impacts. The position develops explicit procedures, training manuals, job aids, and change communications for Workday processes. It supports implementation activities, releases, configuration changes, testing, deployment, knowledge transfer, and user readiness. The role works with business experts, project teams, change management, training, functional leads, technical teams, and vendors.
Key Responsibilities: Capture and organize Workday HCM and Finance screenshots
Translate role-based impacts into training and communications
Update procedures after releases and configuration changes




Support demonstrations, knowledge transfer, and train-the-trainer activities
Perform documentation quality assurance and accessibility checks
Requirements: Three or more years in documentation, training, change management, or technical writing
Experience supporting ERP implementations in Human Resources or Finance
Proficiency with Microsoft Visio and BPMN documentation
Proficiency with Jira and Confluence project management tools
Ability to translate technical information for diverse audiences
Support Workday adoption through accurate procedures, role-based learning content, system updates, and disciplined documentation quality assurance.

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📌 Workday Process Documentation Specialist (Ontario)
🏢 City-of-Markha
📍 Ontario