Lead advanced end-user IT support in Toronto, using troubleshooting expertise and operational coordination for business-critical users. Support deskside and trading-floor environments. As Chief Technical Support Analyst, End-User IT Support, you will guide daily local service delivery without formal people-management responsibilities. You will support hardware, software, Microsoft technologies, and financial applications while coordinating escalations, initiatives, and service performance. The position serves as Toronto’s accountable local lead. Key Responsibilities:

Provide advanced onsite and remote technical support Coordinate triage, prioritization, assignments, follow-up, and workload Drive escalations, outages, and service risks toward resolution Lead hardware refreshes, upgrades,



and approved local projects Record incidents and solutions in ServiceNow Requirements:

Seven to ten years supporting enterprise end-user technology Robust hardware, software, desktop, and peripheral troubleshooting skills Knowledge of Windows 11, Microsoft 365, and Intune Experience with Active Directory, Azure Active Directory, and Exchange Experience supporting financial or trading applications is an asset Apply your technical support, ServiceNow, Microsoft, and escalation expertise to stabilize Toronto’s business-critical end-user services.

📌 Chief End User IT Support Analyst (Winnipeg)
🏢 National Bank of Canada
📍 Winnipeg