Apply healthcare scheduling expertise and advanced computer literacy as an Edmonton Care Access Representative. Work on-site coordinating care across a seven-day operating window.

CBI Home Health supports people at home and in communities across Canada. This full-time representative role coordinates Personal Support Workers, Health Care Aides, and Nurses. You will balance client needs with staff availability while handling contact-center communications, intake, data management, and scheduling.

Key Responsibilities:

- Optimize provider assignments through scheduling software
- Respond to inbound and outbound calls and chats
- Resolve scheduling issues and elevate when necessary
- Maintain client, provider, and care-plan information




- Build relationships with clients, funders, and team members

Requirements:

- Two years’ customer service, scheduling, or coordination experience
- Healthcare scheduling experience highly desirable
- Medical terminology or medical administration knowledge an asset
- Solid telephone etiquette and written communication
- Advanced computer literacy and excellent organization

Use healthcare coordination, scheduling software, and stakeholder communication skills to support person-centered care in Edmonton.

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📌 Healthcare Scheduling Coordinator Edmonton
🏢 CBI Home Health
📍 Edmonton