Job Title: Rental Administration Clerk – 4-months contractDepartment: Direct Billed OperationsLocation: MarkhamFile Number: 3721Rate of Pay: $26.49 - Range 2 as per Collective AgreementHours of Work: Monday to Friday 8:00 a.M. – 4:00 p.M.The primary responsibility of this role is the day-to-day completion of all asset retirement related to rental water heaters.Responsibilities:Ensure the processing of Water Heater removal and buyout requests for customers are entered accurately and in a timely fashionEnsure buyout and billing adjustments have been calculated and completed correctly. Correct all discrepancies as required.Calculate and adjust rental billing as necessary for removals and buyouts where there has been a delay in processing as requiredReconcile district allowance report and deal with any discrepancies in a timely mannerAssist with all internal and external Rental related enquiries received by telephone, in person, or by any other means as requiredAssist and support with billing and rental inquiries from back office billing and call centre partners regarding rentals on customer's accounts on demandProvide support to call centre and various other groups to help resolve rental related issues on demandPlace outbound calls to customers in an effort to understand and resolve billing related issues as requiredAssist with filing of documents and other ad hoc clerical dutiesAct as a courteous and friendly central point of contact for both internal and external customers.Achieve defined productivity and performance measures on a consistent basisUndertake special projects and assignments as assignedAbility to provide reporting and data analysis as requested by managementOther duties as assigned by managementQualifications:Experience with GERS, Clarify, and ExcelMust be extremely flexible to handle the different scenarios that arise in dealing with customers, as well as the various daily functions.Ability to work independently with minimal supervision.Able to prioritize workload independently with proven organizational skills.Proven communication skills to effectively interface with all internal and external contracts by telephone, letter or in person.Must be capable of working well under pressure and understanding various business processes in relation to different products and services offeredMust be extremely versatile to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordinglyAbility to maintain focus and work in a fast-paced, pressure filled team environmentGrade 12 completionPost Secondary education is preferredAbility to work independently with minimal supervision.This position applies to UNIFOR Local 975.

📌 Rental Administration Clerk (Markham)
🏢 ENERCARE
📍 Markham