Lead MacEwan University's Residence front desk in Edmonton with scheduling, customer service, and staff coordination across a 24/7 operation. This full-time replacement term runs six months.Reporting to the Supervisor, Front Desk and Guest Services, you will coordinate daily front desk operations. The role supports residents, guests, and the campus community through coaching, training, schedules, and recruitment assistance. Solid organization, communication, and problem-solving skills are essential.Key Responsibilities:Coordinate daily Residence front desk operationsPrepare schedules and arrange necessary shift coverageCoach casual student staff on proceduresInvestigate pending tasks, events, and work ordersLiaise with Facilities, contractors, and office visitorsRequirements:Post-secondary diploma in a related fieldAt least two years of progressive customer service experienceStrong leadership, organizational, and time management skillsExcellent communication, listening, and problem-solving skillsMicrosoft Office proficiency, including Word, Excel, and TeamsUse leadership, scheduling, and customer service expertise to support consistent Residence front desk operations at MacEwan University.

📌 Residence Front Desk Lead (Edmonton)
🏢 MacEwan University
📍 Edmonton